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Not received item

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KHY2280049299YQ
Says delivered but I haven't received it.
Where do I get a refund?

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1 Answer(s)

user
Hi Phil Johnson,

It's shipped by Zhuhai Kuahaiyou Logistics Co., Ltd. (珠海市跨海邮物流有限公司). Tracking information shows it was delivered on Septmber 5. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you. If you couldn't get it at last, you need to require the seller to refund you.

Tracking Number: KHY2280049299YQ
Package Status: Successfully Signed for (34 days)
Country: China -> UK
2025-09-05 11:45 Delivered HORNSEA HU18 1BQ
2025-09-04 14:58 Out for Delivery HORNSEA HU18 1BQ
2025-09-03 13:26 Arrival Mail Processing Center HORNSEA HU18 1BQ
2025-08-31 14:07 Customs clearance completed
2025-08-28 09:13 The import customs keep it for inspection
2025-08-25 16:49 Customs clearanceisin progress
2025-08-22 11:53 Arrive at Airport
2025-08-20 16:19 Departure【HK International Airport】
2025-08-17 11:43 Airline received【Hong Kong】
2025-08-15 15:56 Handed over to the carrier for transportation【Hong Kong】
2025-08-13 11:56 The shipment leaves the processing center [Hong Kong]
2025-08-11 15:20 Express delivery arrives at the processing center [Hong Kong]
2025-08-08 10:00 Export customs/release [Shenzhen]
2025-08-05 10:37 parcel leaves processing center [Shenzhen]
2025-08-03 10:47 parcel has been sorted and is ready to be sent [Shenzhen]
2025-08-02 21:52 Shenzhen Processing Center has received it [Shenzhen City]

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