Not received item

Asked by Danny | 12/29/2025 7:36:22 PM

Ordered item end of November still not received and yet it says on one thing its been delivered and on my tracking it says in transit how is this possible

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 12/30/2025 2:46:37 AM Reply

Hi Danny,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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