Order delay

Asked by fatima71 | 5/25/2020 11:40:33 AM

Good afternoon, I ordered a product (a dress) and it has reached the deadline. In the CTT, it says “item shipped”, on the tracking website it used to say “international dispach” but now it says "expired", and this information hasn't been updated for a long time, I made my order 4 months ago...
I wonder if there is any delay, probably due to the virus. I'll wait for a reply.
The code is LO894791625CN.
Best regards.

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6 Answer(s)

Daisy 5/26/2020 2:31:42 AM

Hi fatima71,

The package is not normal, it didn't pass the check for to times and it was delivered to air transport on April 29. After that, there is no update for it. I suggest you don't wait and contact the seller to give you a solution as soon as possible.

Number: LO894791625CN
Package status: Expired
Country: China -> Portugal
2020-04-29 07:32, Guangzhou, delivered to air transport
2020-04-28 22:24, Guangzhou, leaving the Guangzhou International Center, the next stop , Guangzhou International Exchange Station (via transfer)
2020-04-28 13:31, Guangzhou, Guangzhou International Center has been exported directly sealed
2020-04-28 13:31, Guangzhou City, Guangzhou International Center return, Note: Security return
2020-04-28 10:06, Guangzhou, Guangzhou International Exchange Station returned
2020-03-19 05:16, Guangzhou, delivered to air transport
2020-03-19 01:29, Guangzhou, Guangzhou International Center has been exported directly sealed
2020-03-19 01:08, Guangzhou City, Guangzhou International Center return, Note: Security return
2020-03-17 10:49, Guangzhou, delivered to air transport
2020-03-17 06:28, Guangzhou, Guangzhou International Center has been exported directly sealed
2020-03-16 09:08, Guangzhou, arriving at the Guangzhou Jianggao Processing Center (via transfer)
2020-03-15 22:07, Changsha City, leaving Changsha Mail Processing Center, the next stop , Guangzhou Jianggao Processing Center (via transfer)
2020-03-14 08:23, Changsha City, arriving at Changsha International Processing Center (via transfer)
2020-03-13 19:57, Zhuzhou City, arriving at Zhuzhou Transshipment Sorting Class
2020-03-13 19:45, Zhuzhou City, leaving Zhuzhou City Express Reed Division, the next stop " Zhuzhou Transfer Sorting Class"
2020-03-12 13:04, Zhuzhou City, Zhuzhou City Express Reed Division has received

chantel.savvas 5/26/2020 7:40:51 AM

Please help
Tracking number LH718407964CN
states 'Cleared and awaiting international departure GUANGZHOU (CN)' since 30 March 2020. This order is coming to Australia.
Can you tell me when it will leave GUANGZHOU?

Daisy 5/27/2020 12:10:01 AM

Hi chantel savvas,

It has left China and is in transit to Australia now. You can not know the exact situation when it's in the middle locations. It usually takes about 30-60 days to have update showing it arrives after it was delivered to air transport. Please wait for more days to see if there is any get update. If you couldn't receive it within the promised time, you need to contact the seller to give you a solution in time.

Hrhigher 6/12/2020 1:38:52 AM

Hi,I ordered some led lights since November 2019, the tracking number is RP834469832CN it updated on March 2020 but no further update ever since just
2020-03-12 09:44
Zhuzhou City, leave the Zhuzhou Transfer Sorting Class, next stop ,Zhuzhou

Daisy 6/12/2020 5:39:43 AM

Hi Hrhigher,

You need to open a dispute from AliExpress to get refund as soon as possible. It's on the way back to the seller now.

Daisy 6/12/2020 5:39:54 AM

Hi Hrhigher,

You need to open a dispute from AliExpress to get refund as soon as possible. It's on the way back to the seller now.

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