Parcel lost

Asked by Alejandra | 9/8/2016 6:34:13 PM

I send several parcel during my time living in China and none of them has arrived. My tracking numbers are:

CP321066252CN
CP321066323CN
CP321066411CN

All of them were supposed to leave China safely but no notice after that. I have contacted postal office in Mexico and they have no records of any of the packages.

5 Answer(s)

Ben Li 9/9/2016 2:09:42 AM

Hi Alejandra,

From the tracking result, it seems all your three parcels have been stuck in Kawasaki and detained by Japan custom. I think you should ask for compensation from China Post, but I'm not sure if you could get. As far as I know, you should contact them within three months if you find the parcel is lost. It has been over 4 months.

Tracking result for CP321066252CN:
2016-04-22 09:15 -- Kawasaki, the transfer of customs
2016-04-21 11:27 -- Japan Kawasaki, reach the Exchange Bureau
2016-04-03 14:53 -- Shanghai Exchange Bureau, have been exported directly
2016-04-03 07:16 -- Shanghai Exchange Bureau, have been exported to open
2016-04-01 10:16 -- Exchange Bureau of Hangzhou, have been exported to each other (internal transit)
2016-04-01 09:03 -- Exchange Bureau in Hangzhou, has been exported to open
2016-03-31 18:46 -- Xiasha, Hangzhou City Branch, left, and the next stop "Center of Hangzhou"
2016-03-31 18:24 -- Xiasha, Hangzhou City Branch,
2016-03-31 16:49 -- Hangzhou Xiasha higher education has been accepted


Tracking result for CP321066323CN:
2016-05-13 09:15 -- Kawasaki, the transfer of customs
2016-05-12 11:40 -- Japan Kawasaki, reach the Exchange Bureau
2016-04-25 12:56 -- Courier, has been exported
2016-04-25 08:06 -- Shanghai Exchange Bureau, have been exported to open
2016-04-23 09:46 -- Exchange Bureau of Hangzhou, have been exported to each other (internal transit)
2016-04-23 08:57 -- Exchange Bureau in Hangzhou, has been exported to open
2016-04-22 18:54 -- Xiasha, Hangzhou City Branch, left, and the next stop "Center of Hangzhou"
2016-04-22 18:23 -- Xiasha, Hangzhou City Branch,
2016-04-22 15:57 -- Hangzhou Xiasha higher education has been accepted

Tracking result for CP321066411CN:
2016-06-03 09:15 -- Kawasaki, the transfer of customs
2016-06-02 10:40 -- Japan Kawasaki, reach the Exchange Bureau
2016-05-16 12:13 -- Shanghai Exchange Bureau, have been exported directly
2016-05-16 07:16 -- Shanghai Exchange Bureau, have been exported to open
2016-05-14 09:32 -- Exchange Bureau of Hangzhou, have been exported to each other (internal transit)
2016-05-14 08:27 -- Exchange Bureau in Hangzhou, has been exported to open
2016-05-13 18:35 -- Xiasha, Hangzhou City Branch, left, and the next stop "Center of Hangzhou"
2016-05-13 17:58 -- Xiasha, Hangzhou City Branch,
2016-05-13 16:01 -- Hangzhou Xiasha higher education has been accepted

Alejandra 9/12/2016 7:24:06 PM

I tried contacting japan Post several month ago but they told me they have no information.

Thank you anyway.

Hans 9/13/2016 12:58:47 AM

Then, you should contact China Post to see if they could give you a reasonable explaination.

Alejandra Cano 9/23/2016 10:14:03 AM

Do you know how can I contact them?

Hans 9/24/2016 6:51:28 PM

Call +86 10 11183 if you are outside China. Then, press 8 for English service.

Related Questions

Answer This Question

The User Name field is required. The 'User Name' field must be a string with a maximum length of 30.
The Email field is required. The Email field is not correct in format!
'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.