No, it's stuck at Guangzhou customs now. You need to let the receiver in China call China customs service number 12360 to check it if the receiver doesn't receive any notice from the the customs.
Hello, I have a parcel that was sent from china to Australia but parcel has been stuck at customs for a month now. I have emailed my local customs and provided them my tracking but i am told that they do not have the parcel. Could you please help with this issue? The item purchased are not illegal and it does not cost over 1000 aud so its not subject to any tax/duty.
No, it's stuck at Guangzhou customs now. You need to let the receiver in China call China customs service number 12360 to check it if the receiver doesn't receive any notice from the the customs.