Greetings. CH189275196US. Item is an AliExpress return--seller misrepresented the type of unit and it was agreed that I could return it at no cost. My parcel has been stuck at customs in Guangzhou for over two weeks. I was left a voice mail in Chinese, which I cannot speak. An online tracker states my item is stuck in customs awaiting tax payment. Is this something I am expected to pay? Is there an English language contact for me to resolve this with? Thank you very much.

Hello, I am the sender and I made a mistake on the shipping address to the recipient in Hunan, China.

It is currently held at the “Chinese Import Customs On-Hold for user to pay taxes” for almost 3-4 months. I wish to request to have the package return back to me (the sender). 

My USPS tracking number is: CH159633601US. I cannot find a working email address for the Chinese Import Customs in Beijing. Someone please help. Just need my package return back to the sender.

Hi, I recently posted an inquiry at the following link:
https://www.chinapostaltracking.com/qa/item-at-customs-for-4-weeks-24585/

I should return the eBay item to the seller to get a refund, and the seller doesn't cooperate with this return because he doesn't want to refund for me. So, the only way to find the item is to contact the customs in Guangzhou through the phone, and I noticed the phone number only supports Chinese language, not English.

Could you please ask the customs about my item (USPS tracking number: CH074991648US)? I don't understand Chinese language, and the seller is not helping me although I asked him a favor. The contact number to Guangzhou customs is +86 20 8110 2000. Please ask them what happened and what I should do to make it process. I should get a refund by send the item back to the seller.

Thank you for your cooperation.
Best