Returned items held in customs

Asked by Airielle | 2/10/2022 2:41:27 PM

Hi,
My package with tracking number ch154688104us has been held in customs since February 3rd. This package is a returned item and I need it to be delivered to the seller so I can get my refund.

You may get the answer from the following articles:

List of China Post Forbidden Items

China Import and Export Regulations 2024

I sent the package back to China and it's stuck at the customs. What should I do?

1 Answer(s)

Daisy | 2/10/2022 11:46:47 PM Reply

Hi Airielle,

If it's stuck for a long time, it should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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