Hello, I have noticed that many people have their packages stuck on “Guangzhou City, export customs / retention to be verified” since August 28th 09:52. Can you please check what is going on? I have contacted shipper and they said that they do not have any information from EMS. I know of many people who have complained about the same status from the exact same date. It has been almost a month and still has not left customs. That should not be happening when people pay extra for quick shipping and are waiting for important packages.
They should not be passed the customs check. You'd better reflect the problem to the seller and get a solution from the seller as soon as possible.