wrong goods received

Asked by Aidan Bagnall | 8/27/2020 10:12:08 AM

Hi Re:- tracking number LZ223368831CN.
I received the wrong goods, can you please follow up.
Many thanks.
Aidan

3 Answer(s)

Daisy 8/31/2020 3:47:01 AM

Hi Aidan Bagnall,

If you receive the wrong goods, you need to contact the seller to reflect the problem and get a solution about that as soon as possible.

castlelawn 8/31/2020 3:54:06 AM

The company has offered me a partial refund on the order and keep what I received, this is not acceptable. I ordered a golf trolley and not a "gold" ring so I want the goods replaced and they are not co-operating. Can you please reefer this case to the advertising standards council as I wish to make a formal complaint

Daisy 8/31/2020 9:03:04 PM

Hi castlelawn,

Try to contact your bank or visa company to ask for a charge back.

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