Hello,
I see that my package is waiting for custom as tax payment. How should I pay it?
This parcel is supposed to go to the delivery company and then be delivered further to me - will you send the details of tax payment to the delivery address or how you do that?

Thank you!

My package with tracking number EH027948155NL is apparently stuck in customs awaiting payment. I have not been contacted regarding this and I have no idea who else to contact as I have emailed plenty of people with no response.

My item: RY443248095GB
My package arrived at customs in Chengdu, Sichuan on 4th December. It shows as 'awaiting duty payment' however I have not received any messages requesting the payment. It is now 6th December. I want to pay the duty and receive the item, but how can I pay the duty without receiving a message?

How long will it take to receive a message requesting the payment? Is there a way to pay the duty without receiving a message from customs first?

Regards,
Nick.