How long does it take before customs releases a parcel from EU?

Asked by Krista Folkers | 4/7/2021 10:43:52 PM

My parcel has arrived in China on April 2. When can I expect it? How will customs contact me if there is a problem?

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

I sent the package back to China and it's stuck at the customs. What should I do?

1 Answer(s)

Daisy | 4/7/2021 11:39:18 PM Reply

Hi Krista Folkers,

If it needs the receiver to declare to the customs or pay the tax, the customs will send the message to the receiver's phone.

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Hello, the tracking of this parcel from EU to China says: "You need to contact customs directly. Your delivery is being held by customs in (China)"
I believe they mean the seller to contact and I am the seller. How can I contact the China Customs from Ireland in EU and I need someone to speak English to me? Is it by phone or is there a online chat or email address somewhere? Why would they hold the parcel in customs when it is only 5 pairs of gloves in the package.... ? :-O !!
Thank you for your help !! xx