Lost packages

Asked by Kelly | 1/26/2018 8:51:51 PM

Hi, in November 2017 we ordered 2 pairs of shoes that cost $237 for the shoes and $7.00 Australian dollars exchange rate.
At time of purchase, my brother gave wrong email address and we are not able to track the packages.
The only information I have is the payment number from our bank which is 74311317327
We hope this information is able to assist.
Thanking you

2 Answer(s)

Daisy 1/27/2018 5:54:51 AM

Sorry, it couldn't be tracked if there is no tracking number.

Where did you make the order?

Karel Vesely 2/13/2018 1:46:41 AM

Can you help me?
I need to know the truth about the shipment: EA178691403CN from 2018-01-27.

EMS tracking says:
2018-02-02 09:43:45 GuangDongShengShenZhenShi 51802168 Returned to Sender

Track24 says the same thing, but also:
- Added to database 03.02.2018 15:18:46 ??? (one day after "Return")???
- Last update 13.02.2018 11:04:34
- Estimated delivery period 26.02.2018 - 18.03.2018
- Route China -> Czech
- Type of package Express Shipping EMS

The seller answers the question: Did the shipment come back to you? (2018-02-07)
"the parcel is already in your local place.
could you please contact your local EMS service to see what is going on.
because I can not contact them, it depend on your local service now.
thanks and please"

Czech Post tracking says: (2018-02-13)
29.1.2018 The consignment was sent to the Czech Republic.
27.1.2018 The consignment was sent for transportation.
And the operator says: "It's a long time for the EMS shipment."

Can you please find out where the shipment really is:
- is really returned
- is somewhere on the way
- is lost

Thank you for answer
Karel Vesely

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