Hi Jkintz,

Hello Juliette,

It's frustrating when a parcel gets delayed, especially for something like a missing invoice. The "missing invoice" status usually means your package is being held by customs, and they need this document to assess any duties or taxes before it can be released .

You do not need to send the invoice to a random address. The process is that you must provide the missing document directly to the carrier (the company delivering your parcel), who will then forward it to customs .

Here is what you should do, step by step:

1. Check Your Communications
First, look for any official communication from the shipping company or the local postal service. They should have sent you:

An email

An SMS (text message)

A letter in the mail

A notification in their tracking app or on their website

These messages usually contain a direct link or a specific form for you to upload the missing invoice or other required documents .

2. Find Out Who the Local Carrier Is
If you haven't received any instructions, you need to identify which company is handling the delivery in your country. This is often different from the company that shipped the parcel.

You can find this out by checking the tracking information online or contacting the original sender (the person or company who shipped the parcel to you) to ask who the domestic carrier is .

3. Contact the Carrier
Once you know who the local carrier is, contact their customer support directly. Explain that your parcel (have your tracking number ready) is being held due to a "missing invoice" and ask them for the correct procedure or portal to submit the document .

4. Prepare the Invoice
The document you need to provide is typically the commercial invoice or proof of purchase for the items in the parcel. It helps customs determine the value of the shipment . Make sure you have a digital copy ready to upload.

In short: Do not send the invoice to a physical address. Wait for instructions from the carrier or contact them directly to find out how to submit it online.