My item says it has been sent, but I have not received anything

Asked by evelyn | 10/13/2022 2:20:27 AM

My tracking number is AG570741100CN and it says that the package has been received but up to now I have not received anything yet at all.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

I sent the package back to China and it's stuck at the customs. What should I do?

1 Answer(s)

Daisy | 10/28/2022 1:44:47 AM Reply

Hi evelyn,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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