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My item says it has been sent, but I have not received anything


My tracking number is AG570741100CN and it says that the package has been received but up to now I have not received anything yet at all.

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1 Answer(s)

Hi evelyn,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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