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Packaging being held at customs

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I would like to know the reason why my return package is being held at the custom office. I am returning a package at a $15 value and the seller is awaiting for this package so my refund can be sent back to me. I need an update on my package.

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1 Answer(s)

user
Hi jrast1,

If it's stuck there for over a week, it should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him call China customs service number 12360 to check.

Related Questions

Packaging being held at customs (1 reply)

I would like to know the reason why my return package is being held at the custom office. I am returning a package at a $15 value and the seller is awaiting for this package so my refund can be sent back to me. I need an update on my package.

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Where is my packaging LH199453554US. SELLER IS WAITING TO RETURN MY MONEWY. THIS HAVE IN CUSTOMS SINCE JUNE 7TH.

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Thank you for advising parcel referenced RN014958579GB is currently held by customs. As suggested, I contacted the seller but they refuse to acknowledge or assist. They simply state that they are not responsible if the parcel is lost or held by Customs and I will only be offered a refund if they receive it. Please advise what I can do to resolve this.

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