Product blocked for missing invoice and incorrect email
Asked by Lionel Rouch |
0
Hello, my package whose tracking number is EW167150129FR is blocked at the customs of your country for missing invoice in the package while the shipment is for an item return. The problem is that the email address on the label is incorrect. I would like to be able to send the invoice to the Chinese post office to solve the problem. Can you help me? Because without the right address they won't be able to contact me!
1 Answer(s)
It's waiting for the recipient to submit declaration materials to the customs now. You need to ask for the receiver's cooperation in China. They could help you submit.
Tracking Number: EW167150129FR
Package Status: In Transit (24 days)
Country: France -> China
China Post:
2025-11-18 14:15 Waiting for the recipient to submit declaration materials to the customs, [Jinan International Customs Broker], Tel: 18853160278/18853160197
2025-11-18 13:46 The email has left [Jinan International Exchange Bureau] and is being sent to the next stop.
2025-11-16 07:29 The mail arrived at [Jinan International Exchange Bureau]
2025-11-16 05:37 The email has left [Jinan Airlines Distribution Center] and is being sent to the next stop.
2025-11-15 22:55 The email arrives at [Jinan Airlines Distribution Center]
2025-11-15 21:42 The mail arrives at [Jinan City] and is ready to be sent to [Jinan Aviation Distribution Center]
2025-11-15 20:19 The mail has been flown from [Shanghai City] to [Jinan City]
2025-11-15 16:08 The mail has left [Shanghai Honghang Packaging Workshop] and is being sent to the terminal for security inspection.
2025-11-15 16:08 The email arrives at [Shanghai Honghang Package Workshop]
2025-11-15 09:51 The email has left [Shanghai International Exchange Bureau] and is being sent to the next stop.
2025-11-15 09:51 The email arrived at [Shanghai Bureau of International Exchange]
2025-11-14 19:39 retained by the import exchange bureau
2025-11-12 08:22 Leaving the Overseas Export and Exchange Bureau (not yet arriving at China Post)
2025-11-12 07:00 Arrive at the Overseas Export and Exchange Bureau
2025-11-08 19:50 【FR】Received
La Poste (Colissimo):
2025-11-18 14:15 CN, The import/export formalities of your package are suspended due to a missing invoice. Our services may contact you.
2025-11-17 09:42 CN, Import/export formalities are in progress on your package.
2025-11-14 19:39 CN, Your package continues its journey to its destination territory.
2025-11-12 08:22 EN, Your package is ready to leave its shipping territory. It will be handed over to the carrier for delivery.
2025-11-12 07:00 EN, Your package is in transit on our logistics platforms.
2025-11-11 00:15 EN, Your package is in transit on our logistics platforms.
2025-11-08 19:50 EN, Your package is in transit on our logistics platforms.
2025-11-07 16:41 EN, Your package was left at a postal point too late to leave today. He will leave tomorrow (excluding Sundays and public holidays).
2025-11-07 16:38 FR, Your Colissimo will soon be entrusted to us! It is being prepared by your sender.