why my parcels stucked in shanghai?

Asked by Vikitora | 10/12/2020 12:07:35 PM

Dear Daisy,
I send around 100 parcels to Iran each month regularly. 29 of my parcels have stucked in Shanghai airline since 23/09 while rest of the parcels which have been sent later, arrived to destination already. would you please tell me how can I contact shanghai airline to fix this issue? I couldn't find any phone number or email to contact them. my customers are driving me crazy...
Tracking Codes are :
RV486575929CN
RV491892646CN
RV491893187CN
RV491893292CN
RV491894148CN
RV491894837CN
RV491895228CN
RV491895320CN
RV492035110CN
RV492036818CN
RV492649166CN
RV492649696CN
RV492650411CN
RV492651669CN
RV492652412CN
RV492653452CN
RV492654064CN
RV492654515CN
RV492655419CN
RV492656290CN
RV492038337CN
RV492039227CN
RV492658106CN
RV492044434CN
RV492658790CN
RV492045528CN
RV492653452CN
RV492036818CN
RV491892646CN

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2 Answer(s)

tomborchelt 10/12/2020 2:06:51 PM

Where is our package
Tracking number: CH101215080US
Xiaona Tan
408-221-5828

Daisy 10/12/2020 11:43:45 PM

Hi tomborchelt,

Sometimes, due to the coronavirus, packages are usually delayed. China Post couldn't guarantee the delivery time. These packages are normal.It usually takes about 20-60 days to have update showing they arrive in Iran after they were delivered by airline. You'd better let your customers wait for more days to get them. You should tell them the estimated delivery date (20-60 days) before they buy if you use China Post to send.

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