Daisy 11/25/2019 4:54:41 AM

They usually are delivered after a month retained at the customs. You'd better contact China Post to check it when you are in Shanghai.

STEVE 11/25/2019 9:15:03 PM

Thanks Daisy. I cannot find a contact email or phone number, do you know one?

Daisy 11/26/2019 12:59:44 AM

11183 (then 8 for English service)

Edward 3/1/2021 12:13:40 AM

Hi, my package, CH121761699US, has been held for nearly two months with no notifications from the Shanghai Customs Office. I called the customs office and they could tell me nothing about the location of my package. Any help would be greatly appreciated.

Daisy 3/1/2021 6:30:29 PM

Hi Edward,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the seller to ask if he has received the notice from the customs. If no, let him call China customs service number 12360 to check.