Issue with the delivery of my parcels

Asked by ILYES AMINE | 1/9/2025 1:01:08 PM

Dear Sir/Madam,
I am writing to inquire about two parcels that are marked as delivered in my city 4 days ago,
AMG332820757CD
AMG332822563CD
according to the tracking information, but I have not received them. Could you please let me know where I can find my parcels? Which agency are they being held at?
Thank you in advance for your assistance.
Kind regards,
ILYES AMINE

You may get the answer from the following articles:

What Are the Reasons That Cause the Loss of Parcels?

How to Send Parcels to Foreign Countries by China Post

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

1 Answer(s)

Daisy | 1/16/2025 2:44:33 AM Reply

Hi ILYES AMINE,

It's not a China Post tracking number. You need to contact the seller to ask which courier do they use to ship them. As it's already delivered and you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you in time.

Related Questions

Two parcels delayed with no clear update (2 replies)

Hello, I would like to request help checking the status of my two parcels.

Tracking numbers:
CP556342818CN
CP553952112CN

Both parcels were shipped with China Post SAL and have been in transit with no clear update for a long time. I understand that international shipping can have delays, especially to Brazil, but I need more detailed information because these parcels are important and I need them before June 20-23.

Please check with the carrier if possible and confirm:

1. Have the parcels already left China?
2. Are they still waiting for a flight?
3. Are they stuck at export customs?
4. Is there any issue with the parcels?
5. Is there any estimated time for the next update?

I am not asking for a guaranteed delivery date, I just need a clearer status update because I am worried about the long delay.

Thank you for your help.

CHINA POST (5 replies)

Registered parcels stuck for 2 months (3 replies)

Hello.
What is currently going on with your post? I have several parcels stuck at Shenzen / Guangzhou. My registered parcels have been stuck for 2 months. I also have some Ordinary mail parcels that have also not arrived, but their last tracking shows going through Shenzen.
Other parcels that went through different region, have already arrived, despite ordering much later.
Talking to others, they also have same issue with parcels who went to Guangzhou and not arriving.
Thank you.
LE535086181CN
LE541419011CN
LE545326607CN
UR616919265CN
UR727362722CN
UR765843852CN

EB775077033CN & EB775468017CN when can I get my parcels? (2 replies)

Delivery Issue with Tracking ID GZ0000819626YQ and GZ0000916193YQ (0 reply)

2 Parcels stuck in Lithuania (1 reply)

RC765449852SG and RC765446958SG (3 replies)

Update on Parcels (1 reply)