Lost parcels

Asked by Sharon | 7/9/2018 11:19:12 PM

I ordered parcels in January and March all have been returned to sender cannot contact sender cash you help please? Here are tracking numbers
LZ124628623CN
LZ124628623CN
RT385021687HK
UC002393565CN

You may get the answer from the following articles:

What Are the Reasons That Cause the Loss of Parcels?

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

How to Send Parcels to Foreign Countries by China Post

5 Answer(s)

Daisy | 7/10/2018 7:02:28 PM Reply

Hi Sharon,

Sorry, we couldn't help you deal with this. I found some of them are ordered from AliExpress. You need to open an dispute to AliExpress to get refund if you couldn't contact the sender successfully.

Sharon | 7/10/2018 8:59:17 PM Reply

Ali express doesn't use letters in their orders just numbers???

Sharon

Motena | 7/23/2018 8:20:29 PM Reply

If the posting limit for a package is 20kg to a region can I instead divide the packages into 2 if the weight is more?

Sharon | 7/23/2018 11:28:41 PM Reply

Hi its a. Mate 10 phone

Daisy | 7/24/2018 12:21:23 AM Reply

Hi Motena,

Yes. You can divide the packages into 2 if the weight is more.

Related Questions

not moving2 (1 reply)

Hi, Its related question which I asked yesterday.

1.
but that 已交航空公司运输 step was on 11/4...
its still same until now...
why..? why they don't send...?
and some of parcels have same 已交航空公司运输 steps 2 times or more. (for example this one : RG641730045CN)
why? what happened?
please tell me..

2.
and also the parcel which I sent on 11/11 is already in Korea.. (RG653043145CN/RG651638045CN/RG655216895CN)
I think there is some problem..

3.
some of parcel is big and some of them are small..
but only big one arrived .. I think they could lost my parcels.. because its really small.
When can i know if they lost or not?

4.
If they lost, how can I get refund?
I send parcels via 4PX. where can I get a refund, when, how?

Thank you very much.
please reply asap..

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