Daisy 7/10/2018 7:02:28 PM

Hi Sharon,

Sorry, we couldn't help you deal with this. I found some of them are ordered from AliExpress. You need to open an dispute to AliExpress to get refund if you couldn't contact the sender successfully.

Sharon 7/10/2018 8:59:17 PM

Ali express doesn't use letters in their orders just numbers???

Sharon

Motena 7/23/2018 8:20:29 PM

If the posting limit for a package is 20kg to a region can I instead divide the packages into 2 if the weight is more?

Sharon 7/23/2018 11:28:41 PM

Hi its a. Mate 10 phone

Daisy 7/24/2018 12:21:23 AM

Hi Motena,

Yes. You can divide the packages into 2 if the weight is more.