Customs retention question

Asked by Emma100ioijn | 11/17/2019 10:31:24 AM

Hi,
My tracking states that a package of mine being sent from Spain to here in Beijing has been retained by customs; unspecified reasons. What do I do now? Tracking number EK910463311ES.

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

List of China Post Forbidden Items

China Import and Export Regulations 2024

3 Answer(s)

Daisy | 11/18/2019 6:12:29 AM Reply

Hi Emma100ioijn,

It lacks the invoice. The recipient needs to submit it to the customs.

2019-11-13 11:00 In Customs, The goods lack an invoice for completing the procedure

Dima | 1/18/2024 11:09:26 AM Reply

Hello! Can I get more info about why my parcel is not delivered AS836550036CN and what should I do next do receive it or in worst scenario to proceed with refund?
Thanks

Daisy | 1/18/2024 7:44:14 PM Reply

Hi Dima,

You need to contact Croatia Post to check why the delivery was failed. In normal, the reason may the address is not correct or your are not at home.

Related Questions

Customs retention question (3 replies)

Hi,
My tracking states that a package of mine being sent from Spain to here in Beijing has been retained by customs; unspecified reasons. What do I do now? Tracking number EK910463311ES.

Export customs/retention pending (1 reply)

My parcel EB727073544CN says export customs/retention pending. I’d my parcel stuck in customs? Is it seized? Will it continue for delivery?

Packages Stuck on “ export customs / retention to be verified” (8 replies)

Hello, I have noticed that many people have their packages stuck on “Guangzhou City, export customs / retention to be verified” since August 28th 09:52. Can you please check what is going on? I have contacted shipper and they said that they do not have any information from EMS. I know of many people who have complained about the same status from the exact same date. It has been almost a month and still has not left customs. That should not be happening when people pay extra for quick shipping and are waiting for important packages.

Parcel on retention to be verified (1 reply)

Customs retention to be inspected(PLEASE HELP ME) (1 reply)

Order still in GuangDongShengGuangZhouShi customs (2 replies)

Package stuck at Guangzhou City, import customs retention pending inspectio (1 reply)

Package stuck on Export Customs/Retention for Inspection for 50+ days (0 reply)